Support

Write to us about anything to do with Serelle.

Common questions

How do I delete one evaluation?

Open him from Evaluate and tap Delete this evaluation at the foot of his result. His name, your answers and his score are erased and cannot be recovered.

It does not open a new evaluation. On Free, your next one still opens three months after you finished the one you deleted - the app shows you that date before you confirm - and on a single evaluation, deleting it does not give it back.

How do I delete my account?

In the app: Account → Delete my account. Everything on it is erased - your evaluations, your email address and your plan record - and it cannot be undone.

No longer have the app? Write to privacy@serelle.org from the email address you signed in with, asking for your account to be deleted. We delete it and everything on it, and reply to confirm.

Deleting your account does not cancel a subscription; do that as below.

How do I cancel Premium?

Subscriptions are handled by Apple or Google, not by us. On an iPhone: Settings → your name → Subscriptions → Serelle. On Android: Google Play → Payments & subscriptions. Cancel at least 24 hours before the period ends to avoid the next charge.

Can I have a refund?

Refunds are decided by Apple (reportaproblem.apple.com) or Google Play; we are not able to issue one ourselves.

I have a new phone. Are my evaluations gone?

No. Sign in with the same email address and they come back - they are kept on your account, not on the phone.

My sign-in code hasn't arrived.

Check your spam folder, and that the address was typed exactly. A new code can be sent once a minute. If it still does not come, write to us.